At Nashville Floral Company, we are committed to delivering the freshest, highest-quality blooms to our clients. Because we work with natural, seasonal products, we want to ensure you fully understand our substitution policy.
1. Why do substitutions occur?
As a premier provider of floral design in Nashville, we source the finest flowers available. Occasionally, due to seasonal availability, market conditions, or weather-related supply chain challenges, certain flower varieties may be unavailable at the time of your order.
2. Our Substitution Guarantee
When a specific flower is unavailable, Nashville Floral Company will substitute it with a bloom of equal or greater value. We prioritize the following criteria during the design process:
- Color Palette: We ensure the replacement flower matches the aesthetic and color scheme of the original arrangement.
- Design Integrity: Our expert florists adjust the composition to ensure the overall style and shape of the design remain consistent.
- Value: You will always receive an arrangement that meets or exceeds the original price point.
3. Will my arrangement look different?
While we strive to match the images on our website as closely as possible, every arrangement crafted by Nashville Floral Company is a unique, artisan-designed piece. Substitutions are made to ensure your flowers arrive in peak condition rather than using aged or subpar blooms to strictly match a photograph.
4. Special Requests
If your arrangement requires a specific flower for a significant event (such as a wedding or a sympathy tribute), please contact Nashville Floral Company at (615) 724-7911 before placing your order. This allows our team to check our current inventory or special-order the exact blooms you require.
5. Your Satisfaction
Your happiness is our primary focus. If for any reason you are dissatisfied with your arrangement, please contact Nashville Floral Company within 24 hours of delivery. We are dedicated to providing the best floral service in Nashville and will work with you to resolve any concerns.